Documentation
Guides, setup help, and reference
Operational documentation for launching and running events on FestAxis.
🚀
Getting started
Account setup, first-event checklist, organization settings, and launch readiness.
Read guide →
🎫
Ticketing & checkout
Ticket types, inventory, promo codes, add-ons, parking, refunds, receipts, and Stripe checkout.
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📱
Gate scanning
Scanner setup, station rules, offline handling, re-entry posture, and troubleshooting.
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🏪
Vendor management
Applications, approvals, spaces, adjustments, load-in windows, and vendor portal workflows.
Read guide →
🗺️
Site maps & planning
Interactive maps, booth assignment, camping spaces, map embeds, and operational overlays.
Read guide →
📛
Credentials & access
Credential types, access zones, printable media, QR rules, and role-based scanning.
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📡
Command Center
Live posture, incidents, field signals, assets, gate activity, and event-day visibility.
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🅿️
Parking
Sell parking as a ticket add-on or standalone product with capacity, windows, customer instructions, and receipts.
Read guide →
🤝
Partner Portal
Company logins for outside providers, scoped event dashboards, service items, compliance, documents, maps, and invoices.
Read guide →
🔧
API reference
Enterprise API notes, authentication posture, webhook handling, and integration guidance.
Read reference →
Launch basics
Getting started
Set up the organization, create the first event, confirm the public event URL, and enable only the modules needed for the event plan.
- Create an organization and initial admin account.
- Configure event name, dates, timezone, brand colors, and public microsite options.
- Review module access, staff roles, payment settings, mail delivery, and support contacts before publishing.
Payments
Ticketing & checkout
Ticketing uses Stripe for checkout, payment intent/session tracking, refunds, and receipt delivery.
- Create ticket types with capacity, price, description, sale window, and zone rules.
- Use promo codes and add-ons for controlled discounts and bundled products.
- Confirm the Stripe webhook endpoint is configured and receipt templates are reviewed before sales open.
Revenue add-ons
Parking
Parking products let organizers sell lot access as part of ticket checkout, as a separate public parking page, or both.
- Create parking products from Admin → Public Ticketing → Parking.
- Set capacity, max quantity, sales window, pricing, mandatory fees, fulfillment method, location notes, and buyer instructions.
- Use ticket add-on mode for buyers purchasing admission; use standalone mode for customers who only need parking.
- Parking products sync into the ticket cart so payment, receipts, refunds, and revenue reporting stay connected.
Access operations
Gate scanning
The scanner supports QR/code entry, station-specific rules, scan logs, and controlled re-entry policies.
- Create stations for each gate or checkpoint.
- Assign item restrictions when a station should only scan a specific credential or ticket type.
- Test scan success, duplicate, invalid, and offline scenarios before gates open.
Vendor workflow
Vendor management
Vendor tools cover applications, approval review, booth assignment, load-in instructions, payments, adjustments, compliance, and directory publishing.
- Configure application fields and required acknowledgements.
- Review pending applications and approve, reject, waitlist, or invite payment.
- Use vendor adjustments for balance-due charges and Stripe-backed space changes.
Real-world layout
Site maps & space planning
Planning tools connect booth, camping, sponsor, asset, and operations locations to live event data.
- Build maps from an uploaded base image or drawn venue plan.
- Assign spaces directly to vendors, camping reservations, or operational objects.
- Publish map embeds for public-facing schedule, route, and vendor-directory experiences.
Badges and permissions
Credentials & access control
Credentials can be issued for staff, vendors, sponsors, performers, volunteers, guests, or custom access groups.
- Create credential types, zone permissions, and print templates.
- Generate QR and barcode media for badges, tickets, and operational passes.
- Use access zones and scan rules to keep restricted areas controlled.
Live event posture
Command Center
Command Center brings incidents, assets, map objects, gate posture, crowd signals, and operational status into one live view.
- Track incidents and assign follow-up ownership.
- Use field signals and crowd observations to identify areas needing attention.
- Keep leadership, field teams, and support staff aligned from setup through teardown.
Outside organizations
Partner Portal
Partner Portal gives outside service providers a company login separate from organizer admin accounts. A partner can see every event they are assigned to, then open one event to view only the service items, map objects, documents, compliance requirements, tasks, requests, and billing records relevant to their company.
- Create the partner organization and portal users from Event Partners.
- Assign the partner to an event, then add service items such as restroom banks, generator drops, carnival footprint, barricades, or equipment staging.
- Attach Site Planner objects so the partner map only shows the footprint, route, utility drop, or setup area they need.
- Use compliance, document review, requests, and partner invoices to centralize coordination before, during, and after the event.
Integrations
API reference
Enterprise API access is intended for controlled integrations with external systems, reporting pipelines, and operational tools.
- Use scoped credentials and least-privilege access for integrations.
- Verify webhook signatures before accepting payment or billing events.
- Log all integration activity for auditability and support review.